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0800 652 4038
Call us now! Free0800 652 4038
MX Digital is the technology devision of Packet Media that provides multi-media contact centre solutions, either hosted or on premises. MX Digital works in a consultancy manner with their customers to support and advise them on any technology or solution that will meet their needs and budget. They can develop and integrate with existing systems as well as introduce and expand new solutions and processes
Every customer interaction is an opportunity to learn something, take that learning and turn it to your advantage. Speech analytics provides a consistent and efficient means of extracting information previously locked away in call recordings. Take the guesswork and uncertainty out of knowing what is happening. MX Digital's Speech Analytics service analyses thousands of hours of recordings, conduct a detailed search and generate trend reports.
The virtual solution able to flex to meet your changing business needs. MX Digital's multi-tenant, multi-media hosted contact centre system unifies all communication channels including voice, email, text, video and web. All a contact centre needs to access the system is a browser, USB headset, IP Phone, soft phone or standard PBX phone. This is available 24 hours a day/ 7 days a week delivering contact centre functionality on a pay as you go basis.
The dedicated on-site solution customised to meet your requirements. MX Digital's multi-media contact centre solution can provide all communication channels including voice, email, text, video and web, either by replacing your existing telephony platform or by seamlessly adding features or more capacity to your existing equipment. This means you can integrate with third party applications to extract data and present it to the agent along with the call.
MX Digital's solutions utilise the features and functions of leading edge multi-media contact centre technology. They can develop and integrate with existing systems as well as introduce and expand new solutions and processes.
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