DEBT RECOVERY

As more and more of us become even more dependant on our mobile phones, they quickly become our main means of contact.

As part of their own strategies, debt collection agencies are now starting to incorporate the use of a GSM Gateway to gain an advantage in the market place.

In addition to the benefits added by our call centre solution, collection success can be greatly increased with the use of GSM Gateway technology by;

	Optional Number Presentation
	Displaying a mobile number to your debtor increases the chances of them answering as people are more likely to answer to a mobile number. Other options of number presentation would be a geographical landline number or number withheld.
	Calling Line Identification Rotation
	You can rotate the number that is displayed to your called party, therefore decreasing the chance of the called party knowing who is calling and subsequently avoiding your call.
	FSA regulated?
	Don't panic, you can still benefit. Call recording equipment will not be affected in anyway.
	DMA member?
	The DMA requests that it should be free or minimal costs for your customer to return a call. If you display a non-geographical number such as 0800 or 0845 it could cost between 35 - 40ppm for the person to return the call from a mobile phone. If you display a mobile number or geographical landline number then the call costs will be considerably cheaper, if not free within their mobile tariff bundle.
	Returned Call Routing
	If the debtor wishes to return the missed call to the number displayed, they can do so. The call is routed to your preferred place to terminate the call. This could either be to the advisor who made the contact, back into a designated group ring or IVR. The option is yours.

Packet Media is a highly skilled specialist Telecommunications Company that supplies installs and supports GSM gateways. If you think you may be interested in saving some money on your landline-to-mobile phone calls, you can get a quick idea of your savings by clicking here: Savings Calculator

We can provide cost saving solutions for companies of all sizes including hosted call centre solutions. call us now on 0800 652 3461 for a brief discussion of your requirements, and see how quickly we can reduce your costs.