CUSTOMER SUPPORT

We ensure that our customers are properly supported through a range of services.

Firstly, we ensure that our installations are carried out by highly skilled engineers to the customer's satisfaction. Frequently the customer's own telecoms maintenance company takes part in the post-installation testing. The customer is asked to confirm satisfaction with the installation in writing as part of our standard installation process.

Most of our customers - and almost all customers using ISDN30 (PRI) equipment - prefer to use our Managed Service agreement. Under this agreement, there is no need to purchase the equipment. We will supply, install, support and manage the entire thing for you. This automatically includes on-site support, of course.

Our Managed Service also includes notification of the minutes used by the Gateway each month. This assists in planning Gateway capacity, thereby maximising your savings.

For those customers who prefer to purchase the ISDN30 equipment, we are still happy to provide on-site support services. To see the on-site support options available, click here

Where customers don’t have a support or Managed Service contract, we still provide telephone support without restriction. Customers with ISDN30 equipment can also obtain remote diagnostic support without prior arrangements or contracts. For further details of both telephone support and remote diagnostic support, click here

Our equipment is also fully warranted for 12 months. This return-to-base warranty is provided without charge. Further details are set out here