Lowering costs, raising the Customer Experience

Productivity and customer results remain key challenges for any contact centre manager.

Packet Media have a solution to lower the cost of office to mobile calls aswell as improving customer service via the contact centre. Enabling enterprises to deliver more profitable customer operations, slicker processes, and increase productivity in the call centre. Not only can we provide a solution, we can assist in the consultancy, installation and maintenance of our gateways.

At Packet Media we ensure that we understand your organisations culture, objectives and customers before we recommend the most appropriate solution. Packet Media has vast experience in delivering contact centre solutions, below is a case study showing how we tailored a solution to meet very unique requirements.

Case of Study

One of the world's leading banks chooses GSM Gateway Solution for improved customer service!... read more...

Our Customer Contact Centre Solutions include:

	Call cost management – reducing office to mobile calls by 50%
	Uplift customer talk time by 30%
	Increase the probability of customer call back by displaying CLI
	Economic access to mobile phones
	Call mobile phones effectively
	Increase Debt Recovery Revenue
	Provide a second ‘Disaster Recovery’ route over GSM to IP
	Keep in touch with your customers by text messages - send and receive from office PCs

None of our solutions will affect your existing mobile or landline contracts.